Is there a minimum spend for ‘Dine At Home’ services? We require a minimum cover level of 4 persons or a minimum spend of £230, for any private chef catered event.
What do you provide for the table? We provide all the tableware as standard, including plates, cutlery, linen napkins, menu cards & fresh flowers. We do request you provide the table covering (mats, runner or tablecloth) and the glasses for the meal so that we don’t need to disturb you or the table when we depart for the evening. In some instances we are able to provide the linen & glassware at a small additional charge.
What do you need in the kitchen? We do much of the preparation off site so for the duration of the meal, we only need to to cook, finish, plate and serve. We require a short briefing for any details in the kitchen, the use of a hob & oven and we can then be left to our own devices, allowing you time to enjoy your evening.
When will you need to arrive to set up? For private dinners we’ll arrive an hour ahead of canapés to familiarise ourselves with the kitchen, set up and lay the table. For grazings, dependent on numbers, set up time can vary from 1-2 hours and we recommend setting up as close to guest arrival as possible to ensure the freshest of produce.
How long do the dinners generally last/how long should I allow? We are very much led by you and your desired pace for the evening but as an average allow three hours, including arrival drinks & canapés.
What are your payment terms? Upon initial consultation a 25% deposit is payable to secure and hold the date, whilst the deposit remains unpaid, we reserve the right to continue taking enquiries & bookings. Full payment is due three days prior to your event, with notification of your confirmed final numbers. An invoice will be emailed to you for an online bank transfer.
What is your cancellation policy? If cancellation is requested 28 days prior to your event your deposit will be refunded, after this time the deposit becomes non refundable. Full payment is due three days prior, any changes to final numbers or cancellation within the three days following, will be refunded partially at 30%. Cancellation by Artisan Epicurean: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, global pandemic (including Covid 19) or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Artisan Epicurean will give as much notice as possible if we are unable to fulfil your order or event. We will endeavour to find a suitable alternative/company who can fulfil your order where possible and refund you any monies already paid.
What is your food allergen statement? Food allergen disclaimer: Artisan Epicurean is NOT an allergy free kitchen. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. At Artisan Epicurean, we fully recognise the seriousness of food allergies and will do our utmost to design & tailor the menus to suit all your diners & accommodate all requests, full communication will take place before your event to discuss all exemptions, we reserve the right to decline any orders for clients with serious food allergies. Where there is a serious nut allergy, we advise that all nuts be removed from the entire menu. Artisan Epicurean will not assume any liability for adverse reactions to our products. The following allergens are used in our kitchen: lupin, eggs, fish, nuts, peanuts, sesame, milk, mustard, soy beans, soya, cereals containing gluten, celery, sulphites, crustaceans, molluscs.
At Artisan Epicurean we strive to be as kind as possible to the environment in sourcing local and seasonal.
We grow our own flowers & herbs for the table & support local creatives in sourcing tableware & bespoke ingredients.
We are an active supplier for Kilo Ziro cafe bar & refill taproom (the UK’s first zero waste bar).
As a member of Slow Food UK Cooks Alliance, we actively champion small scale producers and quality, local and sustainably produced food.